Return & Refund Policy

We take the quality of Miss Hair Extensions very seriously and ensure our hair is ethically sourced. This is a natural product that may have natural imperfections, which should be considered when purchasing.

We DO NOT offer refunds for a change of mind, so please read the following Terms and Conditions carefully before making a purchase on our website. However, in the event that the product(s) are found defective or you are unsatisfied with the product(s), we will gladly exchange or refund them within 15 days. 

By making a purchase, you agree to the following Terms and Conditions. Please see below for RMA (Return Merchandise Authorization) + Return instructions.

RETURNS

We do not offer refunds for any reason related to a ‘change of mind’ after the purchase has been made. This includes situations where the customer reconsiders their purchase, orders the wrong item, or decides not to use the product for personal reasons not associated with a product defect or an error on our part. In rare instances where a refund is approved, the customer will be responsible for a 10% restocking fee.

If a cancellation is requested, Miss Hair will assess this case by case and will need special approval before a refund can be issued. All cancellations will incur a transaction fee, deducted from the refunded amount, equal to 10% of the total order. This fee will not be covered by Miss Hair, as the order was placed by the customer, and the decision to cancel the order was made at the customer’s discretion.

Miss Hair is not responsible for any shipping costs upon return shipment for cancellations. Any approved refund will only be issued once the hair has been returned to Miss Hair Headquarters and assessed by our team. A refund (minus the 10% fee) will only be issued if the hair is deemed in its original condition, with the security ties still intact. For hygiene reasons, we cannot accept refunds for any hair that has been removed from its security ties.

PRODUCT DEFECTS AND ERRORS

If any faults or defects are found with any Miss Hair product, we will replace the faulty item once the original product is returned by the customer. A refund in this case will only be eligible if the replacement product is unavailable. In the unlikely event that you receive a product that is faulty or defective, please contact us within 7 days of receiving your order, and we will do our best to swiftly resolve the issue. Please provide us with your order number and a description of the issue, along with any relevant photo or video evidence. Email us at info@misshair.eu.

You will receive instructions to return the items to us, and all instructions must be followed to ensure your return is correctly processed. To maintain eligibility for your return, customers must provide tracking information confirming the shipment has been made within 14 days of initiating the return process. Failure to do so will result in the forfeiture of warranty coverage.

Once you have had your hair for longer than 3 months, Miss Hair is no longer responsible for any faults or defects to the hair. Any concerns outside of the 3-month warranty are now the responsibility of the customer. We will always try to help with any queries, but no returns or exchanges will be processed outside of 3 months of purchase.

EXCHANGES

We understand that choosing the right colour for your hair extensions can be difficult, which is why we offer an exchange policy. To be eligible for an exchange, the hair must be unused and in its original condition, with the security ties still intact. For hygiene reasons, we cannot accept any hair that has been removed from its security ties.

The exchange request must be initiated within 3 days of receiving your order. Exchanges will be issued in the form of store credit, where you will be able to re-purchase the desired shade. The customer will be responsible for all shipping costs associated with returning the hair to us.

To initiate an exchange, email us at info@misshair.eu and provide us with your order number and your concern with the hair colour. You will be given instructions to return the hair to us, and once we have received your return parcel, a store credit will be issued for you to re-purchase your desired shade.

Please note that these instructions must be followed exactly, and failure to provide the relevant tracking details for your return hair may result in a void of warranty and exchange. Miss Hair is not responsible for any lost hair in transit or any items sent to the incorrect return address.

If payment is made via PayPal or other payment agents that charge transaction fees, these fees will not be refunded. Only the actual amount received by Miss Hair will be refunded.

UNCLAIMED PACKAGES

If a package is unclaimed by the customer due to non-acceptance or non-retrieval, and subsequently returned to us, the customer will not be eligible for a refund. In such cases, we may consider re-sending the package to the customer, upon collection of additional shipping fees, or offer a refund for the cost of the items only, minus the relevant shipping fees. This refund would also incur the 10% restocking fee required for all refunds as stated above.

EXCLUSION OF LIABILITY FOR HAIR LOSS, SCALP PAIN, REDNESS, SORENESS, OR ALLERGY:

Miss Hair will not be liable for any hair loss, scalp pain, redness, soreness, or allergic reactions resulting from the use of our extensions. Customers acknowledge that individual reactions to any products may vary, and our company disclaims any liability for such reactions. It is the customer's responsibility to perform a patch test, follow application instructions diligently, and seek professional or medical assistance if needed. By purchasing our product, the customer agrees to release our company, its affiliates, employees, and suppliers from any claims related to hair loss, scalp pain, redness, soreness, or allergic reactions.

WHEN WOULD MY ORDER NOT BE SUITABLE FOR RETURN/EXCHANGE?

  • If you have released the security ties holding the extensions together. Place your natural hair over the top of the bundle to check the colour blends seamlessly; do not untie the extensions if you wish to be eligible for an exchange.
  • If you wash, colour, cut, or tamper with the hair in any way that cannot be reverted back to its original condition.
  • If you use products outside of the Miss Hair recommended hair care range or ingredients specified not to be used on the extensions.
  • If you have had a ‘change of mind. '
  • If a package is refused by the customer without prior communication and approval from Miss Hair and returned as undeliverable, we will not be able to issue a refund.
  • Ultimately, Miss Hair will determine whether the returned item is acceptable or not. This decision is final.
  • Once received, the return item(s) will be inspected and either approved or denied. Only after the return has been approved will the refund or exchange be processed. After the return shipment has been received, the refund or exchange process may take up to 7 days.

     

  • If an order is cancelled before shipping, Miss Hair will charge a processing fee, which includes transaction and processing costs.
  • Miss Hair offers a "take-back" service if you do not have a convenient or cheaper way to ship back the goods. Miss Hair can arrange for a courier to pick up the items, making the return or exchange process faster and easier. The fee is determined by your location; please contact Miss Hair for more information if needed.

CONTACT US

Should you have any inquiries or concerns regarding our refund and exchange policy, or any other matter related to your purchase, please do not hesitate to contact our support team at info@misshair.eu. We are here to assist you and ensure your shopping experience with Miss Hair is positive and hassle-free.