Terms & Conditions

Welcome to Miss Hair! These Terms of Service ("Terms") govern your use of our e-commerce website and the purchase of products from Miss Hair. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully.

  1. Use of the Website:
    You may use our website for lawful purposes and in accordance with these Terms. You must not use the website in any way that may cause damage or disruption to the site or impair its functionality. You are responsible for ensuring that all information provided on the website is accurate and up to date.

  2. Product Information and Pricing:
    We strive to provide accurate product descriptions, images, and pricing information on our website. However, we do not guarantee the accuracy, completeness, or reliability of any content on the website. Prices are subject to change without prior notice, and we reserve the right to modify or discontinue any product at any time.

  3. Ordering and Payment:
    When placing an order through our website, you agree to provide accurate and complete information for the purchase. All payments are processed securely through our trusted payment gateway in compliance with EU data protection laws. By providing your payment information, you authorize us to charge the specified amount for your order.

  4. Shipping and Delivery:
    We will make reasonable efforts to process and ship your order promptly. Shipping times and delivery dates may vary depending on your location and other factors. Please refer to our Shipping Policy for more information on shipping methods, fees, and estimated delivery times.

  5. Returns and Refunds:
    We want you to be satisfied with your purchase. If for any reason you are not completely satisfied, please refer to our Returns and Refunds Policy for instructions on how to initiate a return and request a refund. Please note that certain conditions and restrictions may apply.

  6. Intellectual Property:
    All content on our website, including text, images, graphics, logos, and product designs, is the property of Miss Hair and is protected by intellectual property laws. You may not use, reproduce, modify, distribute, or display any content from our website without our prior written consent.

  7. Limitation of Liability:
    To the fullest extent permitted by EU law, Miss Hair shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or the purchase of our products. We do not guarantee the availability, accuracy, or reliability of the website or any content therein.

  8. Indemnification:
    You agree to indemnify and hold harmless Miss Hair, its affiliates, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising out of your use of the website, violation of these Terms, or infringement of any third-party rights.

  9. Governing Law and Jurisdiction:
    These Terms and any disputes arising out of or relating to these Terms or your use of the website shall be governed by and construed in accordance with the laws of the European Union. Any legal action or proceeding arising out of or relating to these Terms shall be brought in the competent courts of the EU, and you consent to the jurisdiction of such courts.

  10. Severability:
    If any provision of these Terms is found to be invalid, unlawful, or unenforceable, such provision shall be deemed severed from these Terms, and the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

  11. Exclusion of Liability for Hair Loss, Scalp Pain, Redness, or Soreness:
    Miss Hair shall not be held responsible for any instances of hair loss, scalp pain, scalp redness, or soreness resulting from the use of our hair tape extensions. Customers acknowledge that individual reactions to the products may vary, and Miss Hair disclaims any liability for such reactions. It is the customer's responsibility to perform a patch test, follow application instructions diligently, and seek professional assistance if needed. By purchasing our products, customers agree to release Miss Hair, its affiliates, employees, and suppliers from any claims related to hair loss, scalp pain, redness, or soreness.

  12. Legal Purchase Age                                         

    If you are under the age of 18, Miss Hair requires that you inform a parent or legal guardian about Miss Hair's Privacy Policy and Terms and Conditions before placing an order. Additionally, Miss Hair requires that your parent or guardian provide their explicit consent to these policies before any transactions are completed. This consent is necessary to ensure compliance with applicable laws regarding the protection of minors in e-commerce transactions.

    Our website is not intended for use by individuals under the age of 14. In accordance with international regulations, including the General Data Protection Regulation (GDPR) and the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, process, or store any personal information from individuals below the age of 14. If it is discovered that we have inadvertently collected data from a person under 14 without verified parental consent, we will take immediate steps to delete such information from our systems to ensure full compliance with the law.

    Parents and guardians should monitor and supervise their children's online activities and ensure that they understand the importance of privacy and online security before engaging in any activities on our website.

  13. General Legal Terms

    Miss Hair does not assume any responsibility and shall not be liable for any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property arising from your access to, use of, or browsing of this website, or from your downloading of any information or materials from this website. In no event shall Miss Hair be liable to you or any other party for any direct, indirect, special, punitive, incidental, or consequential damages (including, but not limited to, lost profits, lost data, or business interruption) resulting from the use, inability to use, or the results of using this website, any linked websites, or any materials, information, or services contained therein. This limitation of liability applies whether the claim is based on warranty, contract, tort, or any other legal theory and whether or not Miss Hair has been advised of the possibility of such damages.

    These Terms of Service and any separate agreements under which Miss Hair provides goods or services to you shall be governed by and construed in accordance with the laws  of the European Union, particularly in compliance with the relevant EU regulations and directives, including but not limited to the General Data Protection Regulation (GDPR) and EU consumer protection laws. All disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of the EU member state in which Miss Hair is domiciled.

    In the event of any issue with this website or its content, your sole remedy is to discontinue using the website. If you encounter any issues with the products or services purchased through this website, your remedy shall be limited to seeking recourse from the manufacturer or supplier of those products or services, in accordance with the applicable manufacturer’s or supplier’s warranty. Alternatively, you may seek a return and refund for the product or services in accordance with the Return and Exchange policies posted on this website.

    These Terms of Service constitute the entire agreement between you and Miss Hair regarding the use of our website and the purchase of our products. Any failure to enforce any provision of these Terms shall not be considered a waiver of such provision.

    If you have any questions or concerns about these Terms, please contact us at info@misshair.eu. We are here to assist.