Terms & Conditions

Welcome to Miss Hair! These Terms of Service ("Terms") govern your use of our e-commerce website and the purchase of products from Miss Hair. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully.

Use of the Website:

You may use our website for lawful purposes and in accordance with these Terms. You must not use the website in any way that may cause damage or disruption to the site or impair its functionality. You are responsible for ensuring that all information provided on the website is accurate and up to date.

Product Information and Pricing:

We strive to provide accurate product descriptions, images, and pricing information on our website. However, we do not guarantee the accuracy, completeness, or reliability of any content on the website. Prices are subject to change without prior notice, and we reserve the right to modify or discontinue any product at any time.

Ordering and Payment:

When placing an order through our website, you agree to provide accurate and complete information for the purchase. All payments are processed securely through our trusted payment gateway in compliance with EU data protection laws. By providing your payment information, you authorize us to charge the specified amount for your order. Orders are subject to acceptance, and we reserve the right to refuse or cancel any order for any reason, including but not limited to suspected fraud or unauthorized transactions.

Shipping and Delivery:

We will make reasonable efforts to process and ship your order promptly. Shipping times and delivery dates may vary depending on your location and other factors. For international orders, customers may be subject to import duties, taxes, and other fees levied by the destination country. These charges are the responsibility of the customer. Please refer to our Shipping Policy for more information on shipping methods, fees, and estimated delivery times.

Returns, Refunds, and Right of Withdrawal:

We want you to be satisfied with your purchase. If for any reason you are not completely satisfied, please refer to our Returns and Refunds Policy for instructions on how to initiate a return and request a refund. Under EU consumer protection laws, you have the right to cancel your order within 14 days of receiving your purchase without giving a reason. Certain exceptions apply, such as for hygiene-related products that cannot be returned once opened. Please visit our Returns and Refunds Policy for more details.

Data Protection:

We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). Customers have the right to access, correct, delete, and restrict the processing of their personal data. For more details on how we collect, store, and use your data, please refer to our Privacy Policy.

Intellectual Property:

All content on our website, including text, images, graphics, logos, and product designs, is the property of Miss Hair and is protected by intellectual property laws. You may not use, reproduce, modify, distribute, or display any content from our website without our prior written consent.

Limitation of Liability:

To the fullest extent permitted by EU law, Miss Hair shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or the purchase of our products. We do not guarantee the availability, accuracy, or reliability of the website or any content therein.

Miss Hair shall not be held responsible for any instances of hair loss, scalp pain, redness, or soreness resulting from the use of our hair tape extensions. Customers acknowledge that individual reactions to the products may vary. It is the customer’s responsibility to perform a patch test, follow application instructions diligently, and seek professional assistance if needed.

Indemnification:

You agree to indemnify and hold harmless Miss Hair, its affiliates, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising out of your use of the website, violation of these Terms, or infringement of any third-party rights.

Governing Law and Jurisdiction:

These Terms and any disputes arising out of or relating to these Terms or your use of the website shall be governed by and construed in accordance with the laws of the European Union, particularly in compliance with the General Data Protection Regulation (GDPR) and EU consumer protection laws. All disputes shall be subject to the exclusive jurisdiction of the courts of the EU member state in which Miss Hair is domiciled.

Alternative Dispute Resolution:

In the event of a dispute, customers may use the EU Online Dispute Resolution (ODR) platform, which can be accessed at: [EU ODR platform link].

Severability:

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, such provision shall be deemed severed from these Terms, and the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

Warranty and Product Liability:

All products sold on this website are covered by a two-year statutory warranty in accordance with EU law. If a product is defective or does not conform to the description, customers are entitled to repair, replacement, or refund within this period. This warranty does not cover damage caused by misuse or improper application of the products.

Force Majeure:

Miss Hair shall not be held responsible for any delays or failures to fulfill our obligations caused by events beyond our reasonable control, including but not limited to acts of God, government actions, pandemics, and disruptions in supply chains.

Legal Purchase Age:

If you are under the age of 18, Miss Hair requires that you inform a parent or legal guardian about Miss Hair's Privacy Policy and Terms and Conditions before placing an order. Additionally, your parent or guardian must provide explicit consent to these policies before any transactions are completed.

Our website is not intended for use by individuals under the age of 14. In accordance with GDPR and the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect, process, or store any personal information from individuals below the age of 14. If we discover that we have inadvertently collected such data, we will delete it promptly.

Cookies and Tracking Technologies:

Our website uses cookies and similar tracking technologies to enhance your experience. Please refer to our Cookie Policy for more details.

Updates to Terms:

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Continued use of the website constitutes acceptance of the modified Terms.

General Legal Terms:

Miss Hair does not assume any responsibility and shall not be liable for any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property arising from your access to, use of, or browsing of this website, or from your downloading of any information or materials from this website. In no event shall Miss Hair be liable to you or any other party for any direct, indirect, special, punitive, incidental, or consequential damages (including, but not limited to, lost profits, lost data, or business interruption) resulting from the use, inability to use, or the results of using this website, any linked websites, or any materials, information, or services contained therein.

These Terms of Service and any separate agreements under which Miss Hair provides goods or services to you shall constitute the entire agreement between you and Miss Hair. Any failure to enforce any provision of these Terms shall not be considered a waiver of such provision.

If you have any questions or concerns about these Terms, please contact us at info@misshair.eu. We are here to assist.